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HIDAYAT FAQs

  • Where is Hidayat located?
    HIDAYAT is based in Adelaide, Australia, operating at our home. However, for those who cannot travel due to the location, we suggest you shop online, providing convenient access to our products for customers nationwide and globally.
  • Do you ship internationally?
    Yes, we offer international shipping. However, please note that shipping charges for international orders are not included in the product price and will be calculated at checkout.
  • What are the shipping charges for international orders
    Shipping charges for international customers vary based on location and will be calculated during the checkout process. These charges are separate from the product price.
  • What payment methods do you accept?
    We accept advance payments only. You can securely complete your payment using the available payment options on our website.
  • How long does it take to receive my order?
    For Australian customers, standard shipping typically takes 3–7 business days. International shipping times will vary depending on the destination country and can range from 7–21 business days.
  • What is your return and exchange policy?
    We accept exchanges within 7 days of receipt if the item is in its original, unworn condition. Please review our returns policy for more details on eligibility and how to process a return.
  • How do I know if my order was placed successfully?
    Once you place your order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam/junk folder or contact our customer service.
  • Who do I contact if I have questions or issues with my order?
    For any inquiries, issues, or assistance with your order, please reach out to our customer service team at shophidayat.au@gmail.com or DM us @hidayat_aus and we will be happy to help.
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